How may we help you?
A Comprehensive Guide to Your Tax & Finance Queries, Delivered with Swiss Precision and Expertise.
FAQ about Account
How do I create an account on the Swiss Tax Institute platform?
To create an account, click on the “Sign Up” button at the top right corner of our Menu. You will be prompted to enter your personal details. Once registered, you’ll receive a confirmation email to activate your account.
What should I do if I forget my password?
If you forget your password, simply click on the “Forgot Password?” link on the login page. Enter your registered email address, and we will send you a link to reset your password securely.
How can I update my account information?
To update your account information, log in to your account and navigate to the “My Account” or “Dashboard” section. Here, you can modify your personal details, change your password, and manage your subscription preferences and others.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your membership plan at any time. Visit the “Membership Plans” section under your account settings and choose the plan that best fits your current requirements. Any changes will be reflected in your next billing cycle.
How do I access my purchased courses and materials?
Once logged in, go to My Account -> Dashboard -> Enrolled Courses. Here, you’ll find all the courses and materials you’ve purchased, along with progress tracking and access to any updates or additional resources provided by the instructors.
I want to contact a dedicated consultant for "My Account"
If you have any questions, please email us at support@swisstaxinstitute.ch. We reply in less than an hour.
FAQ about Payments
What payment methods are accepted on the Swiss Tax Institute platform?
We accept a variety of payment methods to ensure convenience, including major credit cards (Visa, MasterCard, American Express and PayPal. All transactions are securely processed to protect your financial information.
How is my payment information secured?
We prioritize your security by using advanced encryption technologies and secure payment gateways to protect your payment information. Our platform complies with international data protection standards to ensure your details remain confidential.
Can I get a refund if I’m not satisfied with a course?
Yes, we offer a satisfaction guarantee. If you are not satisfied with a course, you may request a refund within 14 days of purchase, provided you have not completed more than 20% of the course content. Please contact our support team for assistance with the refund process.
support@swisstaxinstitute.ch
How do I view and download my payment receipts?
You can view and download your payment receipts by logging into your account and navigating to the My Account -> Dashboard -> Order History section. Here, you will find a detailed history of your transactions, along with options to download receipts for your records.
Also we will send on your email after purchase the invoice and receipt.
Are there any additional fees for international transactions?
While we do not charge additional fees for international transactions, your bank or payment provider may apply currency conversion fees or other charges. Please check with your financial institution for more details on their policies.
I want to contact a dedicated consultant for "Payments"
If you have any questions or problem with your Payments, please email us at support@swisstaxinstitute.ch. Our dedicated support for Payments reply in less than an hour.
FAQ about Courses
What types of courses are available on the Swiss Tax Institute platform?
Our platform offers a wide range of courses covering Swiss Taxes and Finance, including federal and cantonal regulations. Topics range from inheritance tax planning and real estate taxes to digital nomad tax rules, designed to meet the needs of individuals, SMEs, and professionals.
Who are the instructors for the courses, and what are their qualifications?
Courses are taught by certified tax professionals, accountants, and financial experts with extensive experience in Swiss taxation. Each instructor is carefully vetted to ensure they provide high-quality, accurate, and up-to-date information.
Can I learn at my own pace, and are there any deadlines for course completion?
Yes, our courses are designed to be flexible and self-paced, allowing you to learn at your convenience. While there are no strict deadlines, we encourage you to complete courses within a reasonable timeframe to maximize learning and retention.
Are there any prerequisites for enrolling in courses?
Most courses do not require prerequisites, making them accessible to a broad audience. However, some advanced courses may recommend prior knowledge or experience in specific areas, which will be clearly stated in the course description.
How can I access course materials and updates?
Once enrolled, you can access all course materials, including videos, readings, and supplementary resources, through your account dashboard. My Account -> Dashboard -> Enrolled Courses. Any updates or additional materials provided by instructors will also be available in this section.
How do I enroll in a course on the Swiss Tax Institute platform?
To enroll in a course, simply browse our course catalog and select the course that interests you. Click on the “Enroll Now” button, and follow the prompts to complete your registration and payment. Once enrolled, you’ll have instant access to all course materials.
Are there any interactive elements or community features in the courses?
Yes, many of our courses include interactive elements such as quizzes, discussion forums, and live Q&A sessions with instructors.
These features are designed to enhance engagement and provide opportunities for learners to connect and collaborate with peers.
What support is available if I encounter issues during a course?
Our dedicated support team is available to assist you with any technical or content-related issues you may encounter. You can reach out to us via email or through the platform’s support chat for prompt assistance.
Email: support@swisstaxinstitute.ch
Can I earn Continuing Professional Development (CPD) credits through your courses?
At the moment this is not possible, we are a start-up and we are working intensively on this aspect in order to collaborate with the best companies and institutions in the field.
How often are courses updated to reflect changes in Swiss tax laws?
Our courses are regularly reviewed and updated by our team of experts to ensure they reflect the latest changes in Swiss tax laws and regulations.
This commitment to accuracy ensures that you receive the most current and relevant information available.
There is a possibility that some information may not be 100% accurate, so please consult an expert.
Can I preview a course before enrolling?
Yes, many of our courses offer a free preview of selected modules. This allows you to evaluate the course content and teaching style before committing to enrollment.
Are there any group discounts available for businesses or teams?
We offer personalized pricing and group discounts for businesses and teams looking to enroll multiple users. Please contact our sales team for more information on tailored pricing options.
Email: sales@swisstaxinstitute.ch
Are there any prerequisites for instructors to create a course?
Instructors must be certified tax professionals or financial experts with relevant industry experience. They must submit their credentials and course proposal for review before creating a course.
I want to contact a dedicated consultant for "Courses"
If you have any questions or problem with your Courses, please email us at support@swisstaxinstitute.ch. Our dedicated support for Courses reply in less than an hour.
FAQ about Instructors
How do I apply to become an instructor on the Swiss Tax Institute platform?
To apply, submit your credentials and course proposal through our instructor portal. Our team will review your submission to ensure it meets our quality standards.
See here more details:
What qualifications are required to teach on the platform?
Instructors must be certified tax professionals, accountants, or financial experts with relevant industry experience to ensure high-quality content delivery.
How is the revenue share structured for instructors?
Instructors receive an 80% revenue share from course sales if others perks are not applied, providing a lucrative opportunity to monetize their expertise.
We have the best revenue-share among all e-Learning platforms in the world.
What marketing support is available for instructors?
We offer comprehensive marketing and promotion support, including featured listings, social media promotion, and email marketing campaigns to boost course visibility.
What tools are available for course creation and management?
Our platform provides user-friendly tools for course creation, including templates, video hosting, and a course builder to streamline the development process.
Can I update my course content after it has been published?
Yes, you can update your course content at any time to ensure it remains current and relevant. Notifications will be sent to enrolled learners when updates are made.
How do I interact with learners during my course?
Instructors can engage with learners through discussion forums, live Q&A sessions, and direct messaging to provide support and enhance the learning experience.
What support is available for technical issues?
Our dedicated support team is available to assist instructors with any technical issues, ensuring a smooth teaching experience.
How do I access analytics for my courses?
Instructors can access detailed analytics through their dashboard, including enrollment numbers, completion rates, learner feedback, and many others to assess course performance.
Are there any guidelines for creating course content?
Yes, we provide comprehensive guidelines to ensure content is engaging, accurate, and meets our quality standards. These guidelines cover structure, format, and compliance with Swiss tax regulations.
How can I enhance my course with interactive elements?
Our platform supports interactive elements such as quizzes, polls, and assignments, allowing instructors to create a dynamic and engaging learning experience.
What options are available for certification in my courses?
Instructors can offer certification options for their courses, enhancing the value for learners and providing formal recognition of their achievements.
How are instructors paid for their courses?
Payments are processed monthly, and instructors can choose from various payment methods, including bank transfers and PayPal, ensuring timely and secure transactions.
In order to withdraw money from your Swiss Tax Institute account, you must have at least 50 CHF.
Can I collaborate with other instructors on the platform?
Yes, collaboration is encouraged, and instructors can partner with colleagues to co-create courses, combining expertise for comprehensive offerings.
I want to contact a dedicated consultant for "Instructor"
If you have any questions or problem with your Instructor, please email us at support@swisstaxinstitute.ch. Our dedicated support for Instructor reply in less than an hour.
FAQ General
What is the Swiss Tax Institute, and what does it offer?
The Swiss Tax Institute is Switzerland’s first multi-instructor tax and finance marketplace. We are working hard to launch as many courses, notions and materials as possible in the field of Swiss taxes and finance, all tailored to individuals, SMEs, and professionals.
What languages does the platform support?
Our platform supports English, German, French, and Italian, catering to Switzerland’s multilingual population and ensuring accessibility for all users.
How are the courses structured, and who creates them?
Courses are structured to be flexible and self-paced, created by certified tax professionals, accountants, and financial experts. We try cover step-by-step all federal and cantonal tax regulations across all 26 Swiss cantons.
What types of membership plans are available?
We offer a single plan (49.99 CHF/month) at the moment, where you have free access to all the courses on the platform without paying extra or separately for each one.
Personalized pricing options are available for businesses.
What makes the Swiss Tax Institute unique compared to other platforms?
As the first multi-instructor tax and finance marketplace in Switzerland, we provide comprehensive, up-to-date tax information, flexible learning options, and a multilingual experience, all tailored to the Swiss context.
What types of learning materials are provided in the courses?
Courses include a variety of learning materials such as video lectures, downloadable PDFs, interactive quizzes, and supplementary readings to support diverse learning preferences.
How does the platform ensure the accuracy of the tax information provided?
Our courses and materials are developed by certified tax professionals and subject to rigorous review processes to ensure they reflect the latest Swiss tax regulations and standards.
Is there a mobile app available for the Swiss Tax Institute?
While our platform is fully optimized for mobile browsers, we are in the process of developing a dedicated mobile app to further enhance accessibility and user experience.
How do I report a problem or suggest improvements for the platform?
We value user feedback and encourage you to report any issues or suggestions through our support chat or email. Your insights help us continuously improve our offerings.
How do I cancel my subscription if needed?
To cancel your subscription, go to the “Membership Plans” section under your account settings and follow the prompts to cancel. You will retain access until the end of your current billing cycle.
What measures are in place to protect my data on the platform?
We prioritize your privacy and use advanced encryption technologies and data protection measures to secure your personal and financial information, complying with international standards.
What makes the Swiss Tax Institute unique compared to platforms like Udemy and Coursera?
Unlike general online learning platforms, the Swiss Tax Institute is specifically tailored to Swiss tax and finance education, providing hyper-localized content that covers federal and cantonal regulations for all 26 Swiss cantons.
How is the course content tailored specifically for Swiss users?
Our courses are developed by certified Swiss tax professionals and financial experts, ensuring content is relevant, accurate, and aligned with Swiss laws and practices, unlike global platforms that may not offer such localized expertise.
What kind of community support is available on the platform?
For the moment it is not. We are working hard to launch in the near future offers community forums and discussion groups specifically focused on Swiss tax and finance topics, fostering a community of learners and professionals with shared interests and challenges.
How does the platform support professional development specific to Swiss industries?
Our courses are tailored to meet the professional development needs of Swiss tax advisors, finance professionals, and SMEs, providing targeted learning paths that are not typically available on more generic platforms.
What is the focus of the Swiss Tax Institute’s course catalog compared to other platforms?
Our catalog is focused on Swiss tax and finance, offering niche topics such as inheritance tax planning for HNWIs and real estate taxes by canton, which are not commonly found on broader eLearning platforms like Udemy,Udacity or Coursera.